Tag: customer satisfaction


At home we are currently having some work done and the company have not done a good job at all. So we complained. Their response? Woeful!!! They don’t respond to calls, take days to respond to emails, turned up early to meet us to discuss the issues but left before we arrived and before the… read more

Basic Controls

BS5750 and subsequently ISO9001 has been around since the 1980’s and the impact on how quality is viewed within the UK has changed dramatically in that time. Despite this I can still find myself implementing basic process controls within established companies.   These are controls that are essential to provide a platform for a Quality… read more