It is not unusual for a company to set an objective to reduce the number of customer complaints that they receive. No one wants complaints therefore if you can eliminate them this must be a good thing. However, it is hard to get people to raise an issue as a complaint in the first place… read more
Tag: Hexham
ISO14001: 2015
As with the revision of ISO9001, ISO14001 Environmental Management Systems is also undergoing revision, the planned publication date being early 2015. Here is a link to an LRQA Whitepaper providing background on the likely changes to the document. LRQA WHITEPAPER As with ISO9001 we are keeping our eyes on the revisions to enable us to… read more
ISO9001: 2015
You may or may not be aware that ISO9001 is currently undergoing revision with a planned publication date of late 2015. Certification Bodies are already providing guidance on what the likely changes will be. Here is a link to the new BSI Whitepaper which provides some background history and some idea of the likely changes… read more
Complaints
At home we are currently having some work done and the company have not done a good job at all. So we complained. Their response? Woeful!!! They don’t respond to calls, take days to respond to emails, turned up early to meet us to discuss the issues but left before we arrived and before the… read more